Return policy

RIGHT TO WITHDRAW FROM THE AGREEMENT

  1. Pursuant to Art. 27 of the Act of 30 May 2014 on consumer rights, the consumer has the right to withdraw from the concluded contract within 14 days, without giving a reason and without incurring costs. In order to exercise the right of withdrawal, please send a template of the Statement of withdrawal from the contract, constituting Annex 2 to the Act of 30 May 2014 on consumer rights. The completed declaration may be sent in writing to the following address: Flower Bar Anastasiya Klimenka, ul. Mińska 25A / 65, 03-808 Warsaw or by e-mail - from the e-mail address provided in the Order Form to the e-mail info@flowerbar.pl
  2. Formula additionally available in pt. 12 of the Regulations and at the end of this page
  3. Pursuant to Art. 38 points 3 of the Act of May 30, 2014 on consumer rights, the right referred to in paragraph 1 shall not apply if the subject of the Order is a Product individually tailored to the needs of the Consumer (in particular made according to the guidelines provided by the Consumer).
  4. The costs of returning the Product to the Seller as well as additional costs charged by the courier company are borne by the Consumer.
  5. The return of all payments made by the Consumer to the Seller will be made to his bank account through which he made the payment within 14 working days from the date of receipt of the Consumer's statement on withdrawal from the Agreement - unless the Consumer submits a declaration of withdrawal from the Agreement, will indicate a different bank account. The Seller may withhold the reimbursement until the Product is returned or the Consumer provides proof of its return.
  6. If the Consumer chooses a more expensive delivery method than the cheapest one offered by the Seller, the Seller is obliged to refund the delivery costs to the cost of the cheapest delivery (Article 33 of the Act of May 30, 2014 on consumer rights) .
  7. The consumer is responsible for the reduction in the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product (Article 34 (3) of the Act of May 30, 2014 on consumer rights). Such use of the Product can be considered in particular: depriving the product of its original tags, wearing by the Product traces of use to a greater extent than described in the preceding sentence, damage to the Product.

WARRANTY AND COMPLAINT METHOD

  1. The Seller is liable to the Buyer under the warranty for Product defects to the extent specified in the Civil Code.
  2. If the Buyer is an Entrepreneur, the Parties exclude the Seller's liability under the warranty for Product defects.
  3. Complaints about the Product are made by the Consumer by notifying the Seller by e-mail or in writing about finding a Product defect.
  4. Complaints may be submitted by completing the electronic form available in the Online Store in the "Return and complaint" tab, by e-mail to the following address: info@flowerbar.pl or in writing to the address of the Seller.
  5. The advertised Product must be accompanied by a proof of purchase.
  6. The seller shall consider the complaint immediately, but not later than within 14 days from the date of its submission.
  7. The reply to the complaint is given according to the method adopted by the Buyer.
  8. If the Product has a defect, the Consumer may submit a declaration of price reduction or withdrawal from the contract, unless the Seller immediately and without undue inconvenience to the Consumer replaces the defective product with a defect-free one or removes the defect. This limitation does not apply if the item has already been replaced or repaired by the Seller or the Seller has not satisfied the obligation to replace the item with a non-defective one or to remove the defect.
  9. The consumer may, instead of the removal of the defect proposed by the Seller, demand that the item be replaced with a defect-free one, or instead of replacing the item, demand that the defect be removed, unless it is impossible to bring the item into compliance with the contract in a manner chosen by the Consumer, or would require excessive costs compared to the method proposed by the vendor.
  10. The consumer cannot withdraw from the contract if the defect in the Product is irrelevant.
  11. In the event that the Consumer, exercising his rights under the warranty for physical defects of the Product, demands a replacement of the Pro with the Regulations and its acceptance is a condition for placing an Order.
  12. The provisions contained in the Regulations guarantee the rights of the User under the applicable legal provisions in force in the territory of the Republic of Poland.
  13. The law applicable to contracts concluded via the Online Store is Polish law.

§ 3 TECHNICAL REQUIREMENTS

  1. In order to use the services of the Online Store, the Buyer should use an ICT system that meets the following criteria:
  • A computer or electronic device enabling connectivity to the Internet,
  • Have an e-mail address.
  1. It is recommended to use the latest versions of browsers: Safari, Microsoft Edge, Google Chrome, Mozilla in their latest versions as well as to have Java Script support and cookies enabled.

§ 4 ORDER COMPLETION

  1. In order to place an Order, the Buyer must complete the Order Form (provide all required data) and accept the Regulations.
  2. The Buyer is responsible for providing true and correct data in the Order Form necessary for the execution of the Order. If the Buyer provides incomplete or false data, the Seller shall not be liable for non-performance or incorrect performance of the Order.
  3. The contract is concluded by submitting the Order and its confirmation by the Seller. No confirmation of placing the Order means that the contract has not been concluded. The procedure for placing an Order and its implementation is as follows:
  • The Buyer selects the Product - by marking it on the Product Page with the "ADD TO CART" button;
  • After selecting the Product, the Buyer fills out the Order Form and accepts the Regulations;
  • The Buyer selects the form of payment for the Order and the method of delivery. The purchase is made by clicking the "ORDER" button;
  • The buyer makes the payment according to the method chosen by him;
  • The Seller verifies the payment, and after positive verification, accepts the Order for execution;
  • The Seller confirms to the Buyer the submission of the Order and its payment;
  • The Seller sends the ordered Product (according to the method indicated by the Buyer) and informs him of this circumstance.
  1. The order is processed after receipt of payment by the Seller. If the payment is received on Saturday or Sunday or any other day recognized as a statutory holiday, the Seller shall proceed with the order on the next working day.
  2. If the Buyer selects the "cash on delivery" option, the Order shall be processed after placing the Order and selecting this form of payment. The steps described in paragraph 3 lit. (d) - (e) is omitted, and par. 3 lit. (f) - (g) and par. 4 shall apply accordingly.
  3. In the case of placing an Order for several Products, when there are significant differences in the execution time of the Order for individual Products, the Seller may divide the Order into smaller shipments and execute the Order in parts. In this case, the total cost of delivery given when placing the Order may change. The division of the Order into parts and a change in delivery costs may only take place after prior contact with the Buyer and obtaining his consent to such changes.
  4. The Seller is obliged to notify the Buyer in the absence of the Products ordered in the warehouse and the extended period of the Order (other than that indicated on the Product Page), no later than within 3 days of placing the Order. In such a case, the Buyer may agree to extend the time of order fulfillment (for the period indicated by the Seller) or cancel the ordered Product or the entire Order.
  5. If it is not possible to fulfill the order due to the permanent unavailability of the Product, the Seller should notify the Buyer within 30 days of placing the Order and return the entire sum of money received from him.

§ 5 PAYMENTS

  1. The prices presented in the Online Store (on the Product Page) are gross prices and include VAT.
  2. The Seller, at the Buyer's request made when placing the Order (by marking the appropriate option in the Order Form), may issue an invoice. The Buyer also authorizes the Seller to issue an invoice without the recipient's signature and agrees to send the invoice electronically.
  3. The prices posted in the Online Store (on the Product's Page) do not include shipping costs, which are to be borne by the Buyer. The exact costs and shipping conditions are described in the "Delivery" tab - when placing the Order.
  4. The Seller reserves the right to change the prices of Products in the Online Store's offer, post information about new goods, add and cancel promotional campaigns on the Online Store's website, or introduce changes to them. This right does not apply to Products for which the Buyer has already placed and paid for an Order.
  5. When placing an Order, the Buyer may choose the following payment methods:
  • payment on delivery, the order will be processed after the Buyer places the order;
  • payment with PayU;
  • payment by bank transfer to the Seller's bank account indicated in the Online Store, the payment deadline is 1 day from the date of placing the Order.
  • Payment in cash on personal pickup.
  1. In the case of some payments, a handling fee may be added to the Product price - charged by the operator of a given payment system and according to the rates adopted by him, for which the Seller is not responsible, about which the Buyer is informed placing an Order.
  2. Orders that have not been paid within the time specified for the payment method are automatically canceled.
  3. In the case of certain Products, the Seller has the right to restrict the method of payment by not making some of them available. In such a case, relevant information will be posted on the Product Page.

§ 6 DELIVERY AND PERSONAL COLLECTION

  1. Pickup in person is possible by prior arrangement / order at the following address: ul. Mińska 22, 03-808 Warsaw.
  2. Courier delivery. The carrier delivers shipments on the date indicated when placing the Order. The seller is not responsible for the carrier's failure to meet the applicable deadlines.
  3. Product delivery costs are borne by the Buyer and charged according to the current price list. The buyer is informed about the shipping costs when placing the Order.
  4. On the Product Page, the Seller indicates the Order completion time for each Product. This information is an approximate delivery time.
  5. When selecting the delivery method, the Seller specifies the delivery time. The delivery time is informative, in accordance with the carriers' offer, and the Seller is not responsible for the carrier's failure to meet the delivery time.
  6. Product Order with different delivery time is sent after completing the entire Order, i.e. after the longest time specified for the Products ordered. If the Order is divided, individual parcels will be sent at different times - after prior arrangement with the Buyer.
  7. The Buyer undertakes to collect the Product shipped.
  8. Upon receipt of the Product, it is recommended to check the contents of the package in the presence of the courier to verify that the contents correspond to the Order and that no damage has occurred during transport.
  9. If there is damage to the shipment, a damage report should be drawn up in the presence of the courier and the Seller should be informed about this fact. Failure to draw up a damage report by the Buyer does not exclude or suspend the recognition of a possible complaint, however, it may make it difficult for the Buyer to prove the existence of damage at the time of delivery and may constitute a reason for the Seller not to accept the complaint.

§ 7 RIGHT TO WITHDRAW FROM THE AGREEMENT

  1. Pursuant to Art. 27 of the Act of May 30, 2014 on consumer rights, the consumer has the right to withdraw from the concluded contractwithin 14 days, without giving any reason and without incurring costs. In order to exercise the right of withdrawal, please send a template of the Statement of withdrawal from the contract, constituting Annex 2 to the Act of 30 May 2014 on consumer rights. The completed declaration may be sent in writing to the following address: Flower Bar Anastasiya Klimenka, ul. Mińska 25A / 65, 03-808 Warsaw or by e-mail - from the e-mail address provided in the Order Form to the mail info@flowerbar.pl
  2. Formula additionally available in pt. 12 of the Regulations
  3. Pursuant to Art. 38 points 3 of the Act of May 30, 2014 on consumer rights, the right referred to in paragraph 1 does not apply if the subject of the Order is a Product individually tailored to the needs of the Consumer (in particular made according to the guidelines provided by the Consumer).
  4. The costs of returning the Product to the Seller as well as additional costs charged by the courier company are borne by the Consumer.
  5. The return of all payments made by the Consumer to the Seller will be made to his bank account with which he made the payment within 14 working days from the date of receipt of the Consumer's statement on withdrawal from the Agreement - unless the Consumer with or after submitting the declaration of withdrawal from the Agreement, he will indicate another bank account. The Seller may withhold the reimbursement until the Product is returned or the Consumer provides proof of its return.
  6. If the Consumer chooses a more expensive delivery method than the cheapest one offered by the Seller, the Seller is obliged to refund the delivery costs to the cost of the cheapest delivery (Article 33 of the Act of 30 May 2014 on consumer rights).
  7. The consumer is liable for a decrease in the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product (Article 34 (3) of the Act of 30 May 2014 on consumer rights). Such use of the Product can be considered in particular: depriving the product of its original tags, wearing by the Product traces of use to a greater extent than described in the preceding sentence, damage to the Product.

§ 8 WARRANTY AND FILING A COMPLAINT

  1. The Seller is liable to the Buyer under the warranty for Product defects to the extent specified in the Civil Code.
  2. If the Buyer is an Entrepreneur, the Parties exclude the Seller's liability under the warranty for Product defects.
  3. Complaints about the Product are made by the Consumer by notifying the Seller by e-mail or in writing about finding a Product defect.
  4. Complaints may be submitted by completing the electronic form available in the Online Store in the "Return and complaint" tab, by e-mail to the following address: info@flowerbar.pl or in writing to the address of the Seller.
  5. The advertised Product must be accompanied by a proof of purchase.
  6. The seller shall consider the complaint immediately, but not later than within 14 days from the date of its submission.
  7. The reply to the complaint is given according to the method adopted by the Buyer.
  8. If the Product has a defect, the Consumer may submit a declaration of price reduction or withdrawal from the contract, unless the Seller immediately and without undue inconvenience to the Consumer replaces the defective product with a defect-free one or removes the defect. This limitation does not apply if the item has already been replaced or repaired by the Seller or the Seller has not satisfied the obligation to replace the item with a non-defective one or to remove the defect.
  9. The consumer may, instead of the removal of the defect proposed by the Seller, demand that the item be replaced with a defect-free one, or instead of replacing the item, demand that the defect be removed, unless it is impossible to bring the item into compliance with the contract in a manner chosen by the Consumer, or would require excessive costs compared to the method proposed by the vendor.
  10. The consumer cannot withdraw from the contract if the defect in the Product is irrelevant.
  11. If the Consumer, exercising his rights under the warranty for physical defects of the Product, demands the replacement of the Product or withdraws from the contract, the Product complained about is delivered to the Seller by the Consumer, but at the Seller's expense. AdvertisingThe new Product should then be sent back to the Seller's address.

§ 9 PERSONAL DATA PROTECTION

The Seller processes the personal data of the Buyer and the User on the terms described in the privacy policy available at flowerbar.pl

§ 10 INTELLECTUAL PROPERTY

  1. All content on the flowerbar.pl website is protected by copyright and is the property of flowerbar.pl. The consumer bears full responsibility for any damage caused to the Seller, resulting from the use of any content on the flowerbar.pl website, without the consent of the Seller.
  2. Any use by anyone, without the express written consent of the Seller, of any of the elements constituting the content and content of the flowerbar.pl website constitutes a violation of the Seller's copyright and results in civil and criminal liability.

§ 11 FINAL PROVISIONS

  1. In the event of non-compliance of a given provision of the Regulations with applicable law, the remaining provisions of the Regulations shall remain binding for the Parties.
  2. The Seller does not consent to the use of its data described in the Regulations (e-mail address and telephone number) for purposes other than the submission and implementation of the Order; in particular, the Seller does not consent to the use of this data for the purposes of direct marketing or receiving unsolicited commercial information.
  3. In matters not covered by the above regulations, the provisions of the Polish Civil Code shall apply.
  4. The Seller has the right to change the Regulations - by providing its updated content on the Website. The amendment to the Regulations does not affect the implementation of Orders that have been paid and confirmed - unless the change results from generally applicable provisions that apply to already paid and confirmed Orders.
  5. Users can send any comments, suggestions and questions to info@flowerbar.pl

§ 12 TEMPLATE FORM OF WITHDRAWAL FROM THE AGREEMENT

TEMPLATE FORM OF WITHDRAWAL FROM THE AGREEMENT

Recipient (seller):

Flower Bar Anastasiya Klimenka
ul. Mińska 25A / 65
03-808 Warsaw
info@flowerbar.pl

N hereby inform about the withdrawal from the contract, the subject of which is:

Order number:

Date of conclusion of the contract:

Name of the consumer :

Consumer address:

Please return the money paid to the bank account no.

Date

Signature (on paper)