Return policy

1. The prices presented in the Online Store (on the Product Page) are gross prices and include VAT.
2. The Seller, at the Buyer's request made when placing the Order (by marking the appropriate option in the Order Form), may issue an invoice. The Buyer also authorizes the Seller to issue an invoice without the recipient's signature and agrees to send the invoice electronically.
3. The prices posted in the Online Store (on the Product's Page) do not include shipping costs, which are to be borne by the Buyer. The exact costs and shipping conditions are described in the "Delivery" tab - when placing the Order.
4. The Seller reserves the right to change the prices of Products in the Online Store's offer, post information about new goods, add and cancel promotional campaigns on the Online Store's website, or introduce changes to them. This right does not apply to Products for which the Buyer has already placed and paid for an Order.
5. When placing an Order, the Buyer may choose the following payment methods:

• payment on delivery, the order will be processed after the Buyer places the order;
• payment with PayU;
• payment by bank transfer to the Seller's bank account indicated in the Online Store, the payment deadline is 1 day from the date of placing the Order.
• Payment in cash on personal pickup.

1. In the case of some payments, a handling fee may be added to the Product price - charged by the operator of a given payment system and according to the rates adopted by him, for which the Seller is not responsible, about which the Buyer is informed placing an Order.
2. Orders that have not been paid within the time specified for the payment method are automatically canceled.
3. In the case of certain Products, the Seller has the right to restrict the method of payment by not making some of them available. In such a case, relevant information will be posted on the Product Page.

§ 6 DELIVERY AND PERSONAL COLLECTION

1. Pickup in person is possible by prior arrangement / order at the following address: ul. Mińska 22, 03-808 Warsaw.
2. Courier delivery. The carrier delivers shipments on the date indicated when placing the Order. The seller is not responsible for the carrier's failure to meet the applicable deadlines.
3. Product delivery costs are borne by the Buyer and charged according to the current price list. The buyer is informed about the shipping costs when placing the Order.
4. On the Product Page, the Seller indicates the Order completion time for each Product. This information is an approximate delivery time.
5. When selecting the delivery method, the Seller specifies the delivery time. The delivery time is informative, in accordance with the carriers' offer, and the Seller is not responsible for the carrier's failure to meet the delivery time.
6. Product Order with different delivery time is sent after completing the entire Order, i.e. after the longest time specified for the Products ordered. If the Order is divided, individual parcels will be sent at different times - after prior arrangement with the Buyer.
7. The Buyer undertakes to collect the Product shipped.
8. Upon receipt of the Product, it is recommended to check the contents of the package in the presence of the courier to verify that the contents correspond to the Order and that no damage has occurred during transport.
9. If there is damage to the shipment, a damage report should be drawn up in the presence of the courier and the Seller should be informed about this fact. Failure to draw up a damage report by the Buyer does not exclude or suspend the recognition of a possible complaint, however, it may make it difficult for the Buyer to prove the existence of damage at the time of delivery and may constitute a reason for the Seller not to accept the complaint.

§ 7 RIGHT TO WITHDRAW FROM THE AGREEMENT

1. Pursuant to Art. 27 of the Act of May 30, 2014 on consumer rights, the consumer has the right to withdraw from the concluded contractwithin 14 days, without giving any reason and without incurring costs. In order to exercise the right of withdrawal, please send a template of the Statement of withdrawal from the contract, constituting Annex 2 to the Act of 30 May 2014 on consumer rights. The completed declaration may be sent in writing to the following address: Flower Bar Anastasiya Klimenka, ul. Mińska 25A / 65, 03-808 Warsaw or by e-mail - from the e-mail address provided in the Order Form to the mail info@flowerbar.pl
2. Formula additionally available in pt. 12 of the Regulations
3. Pursuant to Art. 38 points 3 of the Act of May 30, 2014 on consumer rights, the right referred to in paragraph 1 does not apply if the subject of the Order is a Product individually tailored to the needs of the Consumer (in particular made according to the guidelines provided by the Consumer).
4. The costs of returning the Product to the Seller as well as additional costs charged by the courier company are borne by the Consumer.
5. The return of all payments made by the Consumer to the Seller will be made to his bank account with which he made the payment within 14 working days from the date of receipt of the Consumer's statement on withdrawal from the Agreement - unless the Consumer with or after submitting the declaration of withdrawal from the Agreement, he will indicate another bank account. The Seller may withhold the reimbursement until the Product is returned or the Consumer provides proof of its return.
6. If the Consumer chooses a more expensive delivery method than the cheapest one offered by the Seller, the Seller is obliged to refund the delivery costs to the cost of the cheapest delivery (Article 33 of the Act of 30 May 2014 on consumer rights).
7. The consumer is liable for a decrease in the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product (Article 34 (3) of the Act of 30 May 2014 on consumer rights). Such use of the Product can be considered in particular: depriving the product of its original tags, wearing by the Product traces of use to a greater extent than described in the preceding sentence, damage to the Product.

§ 8 WARRANTY AND FILING A COMPLAINT

1. The Seller is liable to the Buyer under the warranty for Product defects to the extent specified in the Civil Code.
2. If the Buyer is an Entrepreneur, the Parties exclude the Seller's liability under the warranty for Product defects.
3. Complaints about the Product are made by the Consumer by notifying the Seller by e-mail or in writing about finding a Product defect.
4. Complaints may be submitted by completing the electronic form available in the Online Store in the "Return and complaint" tab, by e-mail to the following address: info@flowerbar.pl or in writing to the address of the Seller.
5. The advertised Product must be accompanied by a proof of purchase.
6. The seller shall consider the complaint immediately, but not later than within 14 days from the date of its submission.
7. The reply to the complaint is given according to the method adopted by the Buyer.
8. If the Product has a defect, the Consumer may submit a declaration of price reduction or withdrawal from the contract, unless the Seller immediately and without undue inconvenience to the Consumer replaces the defective product with a defect-free one or removes the defect. This limitation does not apply if the item has already been replaced or repaired by the Seller or the Seller has not satisfied the obligation to replace the item with a non-defective one or to remove the defect.
9. The consumer may, instead of the removal of the defect proposed by the Seller, demand that the item be replaced with a defect-free one, or instead of replacing the item, demand that the defect be removed, unless it is impossible to bring the item into compliance with the contract in a manner chosen by the Consumer, or would require excessive costs compared to the method proposed by the vendor.
10. The consumer cannot withdraw from the contract if the defect in the Product is irrelevant.
11. If the Consumer, exercising his rights under the warranty for physical defects of the Product, demands the replacement of the Product or withdraws from the contract, the Product complained about is delivered to the Seller by the Consumer, but at the Seller's expense. AdvertisingThe new Product should then be sent back to the Seller's address.

§ 9 PERSONAL DATA PROTECTION

The Seller processes the personal data of the Buyer and the User on the terms described in the privacy policy available at flowerbar.pl

§ 10 INTELLECTUAL PROPERTY

1. All content on the flowerbar.pl website is protected by copyright and is the property of flowerbar.pl. The consumer bears full responsibility for any damage caused to the Seller, resulting from the use of any content on the flowerbar.pl website, without the consent of the Seller.
2. Any use by anyone, without the express written consent of the Seller, of any of the elements constituting the content and content of the flowerbar.pl website constitutes a violation of the Seller's copyright and results in civil and criminal liability.

§ 11 FINAL PROVISIONS

1. In the event of non-compliance of a given provision of the Regulations with applicable law, the remaining provisions of the Regulations shall remain binding for the Parties.
2. The Seller does not consent to the use of its data described in the Regulations (e-mail address and telephone number) for purposes other than the submission and implementation of the Order; in particular, the Seller does not consent to the use of this data for the purposes of direct marketing or receiving unsolicited commercial information.
3. In matters not covered by the above regulations, the provisions of the Polish Civil Code shall apply.
4. The Seller has the right to change the Regulations - by providing its updated content on the Website. The amendment to the Regulations does not affect the implementation of Orders that have been paid and confirmed - unless the change results from generally applicable provisions that apply to already paid and confirmed Orders.
5. Users can send any comments, suggestions and questions to info@flowerbar.pl

§ 12 TEMPLATE FORM OF WITHDRAWAL FROM THE AGREEMENT